How to get ink to ship? Support is not helping

[Sofia09]

Hi! I have an instant ink service and I’m being charged for it every month. My ink levels are very low and the printer shows that. My shipments history shows nothing, and for all the cartridges I see that ink is on the way. I’ve been waiting for the last 14 days and no shipment arrived. Have any of you experienced a similar issue and what should I do? I tried virtual assistant, tried asking talking to an agent but after six or 7 attempts it went nowhere. Please help, thank you. 

[sandytechy20 · Accepted solution]

@Sofia09

Welcome to the HP support community.

I understand that the instant ink cartridge is not printing, and I am glad to assist you.

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

Keep me posted.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.