01-01-2020 09:24 AM - edited 01-02-2020 09:33 AM
Welcome to the HP Support Community.
If the cartridge sent to you was bad, I recommend you to contact the HP Support Team for an exchange.
Note: Select the country accordingly to get the contact details for support.
I hope this answers your question. Let me know if you need any further assistance.
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Have a great day!
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