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‎09-01-2022 10:47 AM - last edited on ‎09-02-2022 05:17 AM by HP Administrator

HP Recommended

I had an old printer "HP Officejet Pro 8630" It no longer works, does not communicate, print or anything.  I bought a new printer, called the instant ink and told them to remove the old one from my account, and add the new one.  The new one is added and all is ok.  I CANNOT REMOVE THE OLD ONE FROM THE ACCOUNT DASHBOARD. It tells me to connect the printer! BUMMER !  Customer support is NO HELP

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7 people had the same question
1 REPLY 1

‎09-02-2022 09:05 AM

HP Recommended

Hi @Broke20 

 

Welcome to the HP Support Community. We want to help you with it. 

 

I have sent you a private message with further instructions to get this issue sorted in order to access your private messages, click the private message icon on the upper right of your HP community profile, next to your profile Name or simply click on this link.

 

Thanks!

NIRVANA_95
I am an HP Employee
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