How to remove printer from HP Instant ink program

[RussLoski]

We have had nothing but problems with the printer we just bought and it seems to have something to do with the HP Instant Print program.  We can't use our printer, even with the ink provided in the box, because of communication problems. related to this program

I would like to completely remove myself from the program so that I can use the printer..  Otherwise, I am returning the printer to get a Brother printer.  Do I need to do another factory reset?

[Hawks_Eye]

Hi @RussLoski 

Welcome to the HP Support Community! 

Thanks for posting your query! We're here to help you get back up and running.

I'd like to help you with your printer setup issue.

I'll do everything I can to help get this sorted for you. 😊

In order to locate the account, please provide either your registered email address and the printer serial number in a private message, and I'll look into this. 

To access your private messages, simply click the private message icon on the upper right corner of your HP Support Community profile, next to your profile name. 

Take care, and have an amazing day!

Regards, 

Hawks_Eye

Note: Do not share any of your personal information in public, such as serial number, phone number, email ID, etc.