How to stop HP from debiting Instant Ink, cancelled months ago?

[rattlingroger]

I cancelled my subscription to instant Ink months ago when I was moved onto a more expensive plan.  However, HP continued to draw the new subscription fee from my credit card every month and appear to be deaf to my requests for them to stop.  It is not a large sum to spend each month, but extremely annoying to have the money taken from me without any service or permission.  If I had paid by Direct Debit I could just cancel the mandate; with the debit being from my credit card it seems to be much more difficult to stop the payment.

Help, please!

[Dragon-Fur]

@rattlingroger 

Welcome to the HP User Community.

Once having been cancelled, it is true that the subscription and all charges should stop after the final billing cycle.

In addition, the Instant Ink cartridges would stop working and would have to be replaced with purchased cartridges.

Reference for those reading:

 HP Instant Ink - Cancel Your HP Instant Ink Service

What to do?

If the subscription is indeed still active, you can (and should) contact Instant Ink Support!

What else?

I've sent a request to the Community Moderators to review and escalate the issue within the Community.

You can choose to wait in the Community for an agent to respond.

Waiting is not faster - we are not Instant Ink Support - Waiting generally works.

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Things that are Instant Ink

Instant Ink >> Details / How-to / Articles / Contact Information

Active subscription?

Contact Instant Ink Support from within your Instant Ink Account

OR

Instant Ink Support >> HP Instant Ink Support   

Instant Ink - Chat

Instant Ink Support Website – Read…

HP Instant Ink - Support, Enroll, FAQ, Terms of Service Contract

Not your home site?  Click the Flag to change to your region.

Scroll down – look for contact number on the webpage.

AND

Examples of the Terms of Service Contract for various regions

NOTE:  Terms of Service Document includes phone contact information

 Instant Ink - Terms of Service - USA

 Instant Ink – Terms of Service - UK

 TERMINI DI SERVIZIO DI HP INSTANT INK - Italy 

Instant Ink - Terms of Service - Ireland

CONDITIONS GENERALES D’UTILISATION DU SERVICE HP INSTANT INK - France

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Lots of  information – Instant Ink

Start here:  Get HP Instant Ink Support

Sections

• Your ink
• Your HP Instant Ink account
• Your printer connections

HP Instant Ink - Manage your account

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How does it work?   Details / Plans / Cancel Information

Check through the Website  FAQ

Additional Information:

 HP Instant Ink - Cancel Your HP Instant Ink Service

HP Instant Ink - Enrolling in HP Instant Ink

HP Instant Ink - Page Count Is Not the Same as Actual Pages Printed

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