• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Locked

‎05-16-2022 01:41 PM

HP Recommended

I bought an HP envy photo 7855 printer and it came with HP instant Ink ready HP64. Now it's time to replace and I live in Italy.  Do I need to buy HP64 ink at the store or do I buy 303 ink here in Italy at a store?

 

hp instant ink has told me they cannot ship overseas so I now have only local stores to get ink. 

4 REPLIES 4

‎05-16-2022 10:10 PM

HP Recommended

Instant Ink is available in Italy if you want to subscribe see the document here.

 

Alternately, if you are now in Italy you can get a Regionalization Reset.  You will need to Contact HP to request a "Regionalization Reset". There should not be any charge for this, it is covered as part of the cartridge warranty. You will need to have access to your computer and printer while on the line with HP. You will also need to have a set of cartridges for the new region, once the reset is complete cartridges from the original region will no longer work.  HP's web page on the subject is here.

 

 


Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button 

If my answer was helpful please click "Yes" to the "Was this post helpful" question.


Was this reply helpful? Yes No

‎05-17-2022 03:46 AM

HP Recommended

So I have to either buy hp 64 ink or do the regional reset to be able to use the 303 cartridges am I understanding that correctly?

Was this reply helpful? Yes No

‎05-17-2022 12:59 PM

HP Recommended
@Nik57 wrote:

So I have to either buy hp 64 ink or do the regional reset to be able to use the 303 cartridges am I understanding that correctly?

The short answer is "yes". 

 

The longer answer - If your printer originally supplied with a HP 64 cartridge it locked itself to the US/Canada HP 64 cartridges.  At this point, if you are in Italy, only the HP 303 version of the cartridges would be available from authorized HP distributors.  HP 64 cartridges are not available in Europe.

 

If you subscribe to the Instant Ink program (which is available in Italy) the supplied cartridges would work in either the US or Italy, they would be 64/303 cartridges compatible with either region.

 

The regionalization reset is available without charge, even if the printer is no longer in warranty.


Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button 

If my answer was helpful please click "Yes" to the "Was this post helpful" question.


Was this reply helpful? Yes No

‎05-19-2022 07:53 AM

HP Recommended

It was a good discussion. it helps me to take a decision about buying it. 

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community or Agent Ask the Virtual Agent
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.