Hp Instant Ink Shipped Bad Cartridges

[JohnT33]

HP Instant Ink was great until it was not.  They shipped damaged cartridges and will only ship replacements in 6-10 days.  If I wanted to buy cartridges at Staples, I would not have registered for Instant Ink.  Not so Instant. Now the printer won't work unless I buy all new, since you cannot use store bought with Instant cartridges.

[Tiya8898]

Explain the situation, including the damaged cartridges and the delay in replacements. Ask if there’s an option for a quick resolution, such as a manual override or alternative cartridge options.

[JohnT33]

Second set of new instantink cartridges arrived (late) to replace the set i got 10 days ago.  The old set was not recognized as hp Ink, then several reboots of the printer later all but yellow is recognized and the 10 days ago yellow does not work and the brand new today magenta and cyan and black are showing as used cartridges and new yellow still is not recognized as even being in the printer.  All cartridges received from hp instantink have worn labels on the spine.  Im sure I will wait another 10 days for another set of cartridges that will not work.

[zoey7886]

@JohnT33, Welcome to HP Support Community.    

Thank you for posting your query, I will be glad to help you. 

I would need to know a few details regarding your Instant ink account to help you get the ink cartridges sorted. Since the instant ink account details are confidential, please send me the required information via private message.    

To access your private messages, simply click the private message icon on the upper right corner of your HP Support Community profile, next to your profile name. 

You can use this link as well: 

Private Messages - HP Support Community 

To locate your account, please provide 

Your registered email address 

Your Instant Ink account ID 

Serial number of your printer enrolled in instant ink 

Confirm your address 

Take care and have a great day ahead! 

Best Regards,