Hp OfficeJet 3830 - Cannot use Store bought cartridges

[Happpy143]

Hello Team, 

I recently moved from the UK to India and canceled my Insta Ink services as I no longer wish to avail. As recommended by the process, I bought store bought cartridges HP 803 (which are compatible as per HP website and available in India as agains the ones that ideally come with the Printer - 302). 
After canceling the HP Insta Ink, and installing the new cartridges (both), I am getting a incompatible cartridge error and I am unable to use my printer. Please can someone assist me. I do have the Printer claim code but I do not know what to do with it as where to use it to resolve this issue, please. 

[Irfan_06]

Hi @Happpy143,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I see that you are looking for help with a regional reset on your Printer.

To perform a printer region reset you need to meet the following conditions:

Which country did you move from and to?

Do you have the ink cartridges for both regions?

Do you have a printer USB cable?

Do you have the printer full feature software and drivers installed on your PC?

If you meet the above conditions then let me know the following details:

1) The operating system of your PC, is it Windows or Mac?

2) Confirm the printer model.

Note: Do not share any of your personal information such as serial, phone number, email ID, etc.

Take care and have a great day ahead!

Irwin6

HP Support

[Happpy143]

Hello My friend,

Tha k you very much for responding.  I have responded along side each question.

Which country did you move from and to?                                   UK to India

Do you have the ink cartridges for both regions?                        Yes  (Please bear in mind that the Cartridges from the origin country are on Insta Ink. I do not have the actual ink cartridges that came in the box as I have always been on a subscription plan after that)

Do you have a printer USB cable?                                                           Yes

Do you have the printer full feature software and drivers installed on your PC?                      Yes 

If you meet the above conditions then let me know the following details:

1) The operating system of your PC, is it Windows or Mac?                                               Yes, Windows 11.

2) Confirm the printer model.                                                                                                     Hp OfficeJet 3835.

[Irfan_06]

Hi @Happpy143,

Thank you for confirming the above details.

Please install the new ink cartridges and perform the steps given below.

1) Launch the printer software from the desktop icon Or, from the Start menu, click Start, All Programs, HP, the Product Name, and then the Product Name again.

2) Double-click the Estimated Ink Levels icon in the printer software. The Estimated Ink Levels window opens.

3) Press and hold the CTRL and SHIFT keys, and then right-click anywhere in the Estimated Ink Levels window, except for a button. The Set New Region window opens.

4) If the Set New Region window fails to open, right-click to the right and left of the Estimated Ink Levels window.

5) Take a screenshot of the screen and send it to me in a private message.

To access your private messages, click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a great day ahead!

Irwin6

HP Support

[Happpy143]

Thank you Irwin, for providing the steps. 

I have just IM'd you in provate and sent you the details that are needed. Let me know if you need anything else please. 

[Irfan_06]

Hi @Happpy143,

I am sorry to inform you that we did not receive your private message.

The support here is limited and this issue might require one-on-one interaction to fix it.

I've sent you a private message with the instructions. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a great day ahead!

Irwin6

HP Support

[Happpy143]

Hi Irwin, 

My apologies, I have resent the message, as you can see it reflects the previous message, just was not on top of your message, which I have done now using the below link. Let me know if you can see the detaiils. Kindly check both messages, as I had pasted the wrong screenshot and resend using the Copy to clipboard and the correct screenshot. 

[Irfan_06]

Hi @Happpy143,

I am sorry to inform you that we did not receive your private message once again.

The support here is limited and this issue might require one-on-one interaction to fix it.

I've sent you a private message with the instructions. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a great day ahead!

Irwin6

HP Support