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‎08-16-2020 07:39 PM

HP Recommended
Product: Hp deskjet 2624
Operating System: Android 8.0 Oreo and older

I just bought a Pre-owned printer and it was printing good for one day after that whenever I try to print something from my android phone says printing unsuccessful / printer blocked, and now it doesn't print at all, the black ink is empty and color low, does it could be the reason why is this happening or is it something wrong with it? 

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎08-20-2020 02:51 PM

HP Recommended

@RocioC

 

Welcome to the HP Support Community.

 

Yes, you can try changing the cartridges and also uninstall and reinstall the HP Smart App on the Printer.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!

 

 


I am an HP Employee

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4 REPLIES 4

‎08-20-2020 02:51 PM

HP Recommended

@RocioC

 

Welcome to the HP Support Community.

 

Yes, you can try changing the cartridges and also uninstall and reinstall the HP Smart App on the Printer.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!

 

 


I am an HP Employee

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‎08-20-2020 04:39 PM

HP Recommended

Hi, thanks for your reply, 

Can you please tell me how to uninstall and reinstall the HP Smart App on the Printer? I have installed it on my smartphone. 

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‎08-20-2020 04:46 PM

HP Recommended

I meant on your phone. Apologies 🙂

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

 

Thanks!

 

Have a great day!


I am an HP Employee

Was this reply helpful? Yes No

‎08-30-2020 12:04 PM

HP Recommended

Thank you! 

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