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‎12-18-2020 04:16 PM

HP Recommended

Hello my wifi is connected to printer and the information button flashes and cannot connect to ink services all logged in etc and just won't refresh.

I have done all what the virtual assist said reconnect wifi turned everything of some several button presses etc. Nothing I seem to think its something on the side if hp than here? Why won't it connect to this. It also is very big issue as this stops my printing every single page and have to keep pressing ok every single time. As going to hp account and fleshing to reconnect just doesn't. I now thinking cancelling as this is very annoying when I have lots of work to print off. 

2 REPLIES 2

‎12-22-2020 06:30 AM

HP Recommended

Hi @Matandmaz

 

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it. 

 

Let me know. 

 

And, Welcome to the HP Support Community

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day!

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‎12-30-2020 08:15 PM - last edited on ‎01-02-2021 11:54 AM by Retired

HP Recommended

[Personal Information Removed] I cannot login to my ho account and im constantly not online now.

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