Hp instant ink connection

[Em7662]

My printer says its connected to the internet, but not Instant Ink and will not print. However when I go to the Instant Ink website it shows all green and connected. I have restarted about 50 times. Please help!

[Garp_senchau]

@Em7662,

Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

Check the Printer’s Network Connection:

• Make sure the printer is connected to the same Wi-Fi network as your computer.

Log Out and Log in Again on Instant Ink Website:

• Go to Instant Ink Website.
• Log out and then log back in with your account to refresh the connection.

Reinstall the HP Smart App:

• Uninstall and reinstall the HP Smart App from the Microsoft Store.
• Open it and follow the setup to reconnect your printer and Instant Ink.

Check Printer Firmware:

• Ensure your printer has the latest firmware. Go to HP Smart or the printer's web portal to check for updates.
• If updates are available, follow the prompts to update your printer.

Reconnect Instant Ink in HP Smart App:

• Open the HP Smart App.
• Click on Printer Settings.
• Under Instant Ink, try to disconnect and reconnect your Instant Ink subscription.

Restart the Router:

• Power off your router for 30 seconds, then power it back on.
• Wait for all the lights to stabilize and then restart your printer to re-establish the connection.

Perform a Network Reset on the Printer:

• If the above steps don’t help, you may need to reset the printer’s network settings:

I hope these steps help resolve the issue

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

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Regards,