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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
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‎09-15-2019 04:23 AM

HP Recommended
Product: Office jet pro 8620

Everytime I print something, I get an error stating that the printer can't connect to HP instant ink. I've had this printer since 2015 it has worked flawlessly for all of these years. Then last month, I started having issues. The printer is connected to WiFi. I can print from my laptop and cell phone. I've tried to rectify the issue by doing the following:

- factory reset

- semi-full reset

- unplugged the printer, removed cartridges, etc

- reset ip and dns

 

None of the above fixed my issue. I no longer wish to use instant ink and I want the error message to go away. How do I perform a full reset?

1 ACCEPTED SOLUTION

Accepted Solutions

‎09-19-2019 11:12 AM

HP Recommended

I enabled web services, and it actually worked. It seems that HP has fixed things on their end

View solution in original post

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5 REPLIES 5

‎09-15-2019 09:19 AM

HP Recommended

This might be the same issue I am seeing and posted details in another thread:  https://h30434.www3.hp.com/t5/HP-Instant-Ink/has-anyone-really-solved-the-quot-connect-printer-to-up...

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‎09-15-2019 09:24 AM

HP Recommended

Thanks! I'll take a look.

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‎09-15-2019 10:02 AM

HP Recommended

I looked at Kevin_hakanson's post , and it's definitely an issue on HP's side. After trying to enable Web Services, I get an error message that says the printer can't connect to Web Services. Is there a HP rep that can confirm that their software engineers know about this issue? Surely, they're monitoring all of the 5xx error codes being returned.

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‎09-15-2019 08:58 PM

HP Recommended

I haven't heard an official acknowledgement from HP, but someone posted their experience in contacting the support team.  Everything they tried did not work.  I also posted my troubleshooting steps here:  Doesn't connect to Web Services to update Instant Ink Status

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‎09-19-2019 11:12 AM

HP Recommended

I enabled web services, and it actually worked. It seems that HP has fixed things on their end

Was this reply helpful? Yes No
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