cancel
Showing results for 
Search instead for 
Did you mean: 
Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
whyIsPrintingHa
Level 1
7 6 1 0
Message 1 of 6
298
Flag Post

Solved!

Hp instant ink

HP Recommended
Office jet pro 8620

Everytime I print something, I get an error stating that the printer can't connect to HP instant ink. I've had this printer since 2015 it has worked flawlessly for all of these years. Then last month, I started having issues. The printer is connected to WiFi. I can print from my laptop and cell phone. I've tried to rectify the issue by doing the following:

- factory reset

- semi-full reset

- unplugged the printer, removed cartridges, etc

- reset ip and dns

 

None of the above fixed my issue. I no longer wish to use instant ink and I want the error message to go away. How do I perform a full reset?

5 REPLIES 5
kevin_hakanson
Level 2
13 7 0 6
Message 2 of 6
Flag Post
HP Recommended

This might be the same issue I am seeing and posted details in another thread:  https://h30434.www3.hp.com/t5/HP-Instant-Ink/has-anyone-really-solved-the-quot-connect-printer-to-up...

0 Kudos
whyIsPrintingHa
Author
Level 1
7 6 1 0
Message 3 of 6
Flag Post
HP Recommended

Thanks! I'll take a look.

0 Kudos
whyIsPrintingHa
Author
Level 1
7 6 1 0
Message 4 of 6
Flag Post
HP Recommended

I looked at Kevin_hakanson's post , and it's definitely an issue on HP's side. After trying to enable Web Services, I get an error message that says the printer can't connect to Web Services. Is there a HP rep that can confirm that their software engineers know about this issue? Surely, they're monitoring all of the 5xx error codes being returned.

0 Kudos
mcguirerj
Level 3
21 20 1 8
Message 5 of 6
Flag Post
HP Recommended

I haven't heard an official acknowledgement from HP, but someone posted their experience in contacting the support team.  Everything they tried did not work.  I also posted my troubleshooting steps here:  Doesn't connect to Web Services to update Instant Ink Status

0 Kudos
whyIsPrintingHa
Author
Level 1
7 6 1 0
Message 6 of 6
Flag Post
HP Recommended

I enabled web services, and it actually worked. It seems that HP has fixed things on their end

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation