• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Join the HP Community Solve‑a‑thon | Help Others & Share Your Solutions | Live on Zoom | 2:30 PM to 2:30 AM IST | Every Wednesday Click here to know more
Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .

‎07-06-2026 01:05 AM

HP Recommended

Hello, I have an HP Smart Tank 790 printer. When printing photos on glossy paper, the printer pulls the paper slightly to the left during feeding, causing the photo to print with an extra left margin and incorrect alignment. I have already reset the printer, but the issue persists. Plain paper prints normally, while glossy paper consistently feeds off-center. Please advise on how to fix this or whether the printer requires servicing.

Reply
1 REPLY 1

‎07-06-2026 08:14 AM

HP Recommended

Makes sure that glossy is selected.  If you do not have HP Glossy then select "Other glossy"

 

Maybe a roller problem.

You may need to clean the rollers

https://support.hp.com/us-en/document/c00994976



This video show a different OEM printer but is useful anyway

https://www.youtube.com/watch?v=eJBmi1_JXlQ



If your printer has had a lot of use possibly the rollers have hardened and you need a roller kit

https://www.google.com/search?q=hp+roller+kit

Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it
Reply
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community or Agent Ask the Virtual Agent
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.