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‎07-25-2022 02:11 AM - last edited on ‎07-25-2022 07:31 AM by Retired

HP Recommended

I am so tired of this instant ink subscription I have selected to be on the cheapest plan and I am being charged daily by instant ink $6.95 my plan is supposed to be for once a month at .99cents so why are charging hitting my bank account every day they take money from my account and I can’t seem to get an agent on the phone. The last agent I spoke to said I’m on an automatic system they can’t change it and she changed my plan to the 3.99 plan I did not want this plan but still it is less then what I’m being charged everyday. How can a company add someone to a subscription and say it’s monthly and then my bank gets hit with charges everyday. I want my money back and I don’t want the subscription. If I would have known it came with all this trouble I would have bought another printer! It is so not worth the headache and the overdraft charges I am getting on my account because I keep my money in my savings account and then I put bills on my debit card but since I am being charged more then what my bills are worth they are causing my bank to overdraft me. My bill was just paid for the month yesterday again after I had my card locked from them charging my card everyday last month so fine I pay my bill for the month and boom it starts charging me again! I got 2 charges in less then a 24 hour span from eachother. Make it make sense!!! I want my money back and cancel the subscription I’m ready to go take this printer back while I’m at it since they will block my printer from printing if I don’t keep the subscription. I’m beyond angry by HP and the instant ink program

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‎07-26-2022 06:53 AM

HP Recommended

@SHuerta20

 

Welcome to the HP Support Community.

 

This situation will need some additional support from our internal teams in HP. For that to happen, we will give you additional instructions/information via Private Message.

 

Please do check your inbox on the forums page for the private message.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

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Have a great day! 


I am an HP Employee

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