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‎10-06-2021 09:39 AM - last edited on ‎10-06-2021 03:21 PM by Retired

HP Recommended
Product: HP OfficeJet 3830

I am enrolled in instant ink but printer says I am not - I am enrolled. Since I enrolled a week ago it has been working fine. I printed 30 mins ago and went to print again and now I am getting the error message

Cartridge cannot be used until printer is enrolled in HP InstantInk

Very frustrating - Please help

Thank you

Category:
1 REPLY 1

‎10-09-2021 07:00 AM

HP Recommended

@KellyD21, Welcome to the HP Support Community! I’m here to help.

 

I understand you are not able to print due to this error. Make sure the printer is connected to the internet.

 

Have you checked your HP Instant Ink account page? Your Instant Ink account page will have notifications if there are any issues with the account, it will even provide solutions on how to fix the issue. You may log in to your HP Instant Ink account page from here.

 

If the suggested information can't be found, please send me a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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