I am from Malta, i am having trouble with my instant ink subscription for my printer.

[Nina085]

I am from malta, i need to contact hp support but i cannot seem to find an email address or any help from hp since my country is not listed with hp support. 

[Sneha_01]

Hi @Nina085 

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

We are here to help you. Could you please elaborate?

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support

[Nina085]

Hello and thank you for your reply. I recieved an email from hp saying my instant ink subscription has been suspended due to my card needing to be updated. I had a card which expired but i updated The details already on my hp instant ink account a week or more before i recieved this last email so it should be fine. Thats the problem i am having. And also to find someone to talk to from hp was quite a task! 

Thank you in advance 

[Sneha_01]

Hi @Nina085 ,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

I see you need help with the instant ink payment update.

Change the payment method on your HP Instant Ink account.

How to change payment information for HP Instant Ink | HP printers | HP Support

Learn how to update the existing payment information or replace it with a new payment method on your...

Change payment information for Home / Home Office

NOTE:

Each subscribed Home / Home Office printer is billed separately.

Direct Debit can be used in some areas. Your financial institution may require you to re-enter your IBAN number periodically, even if your account has the correct number.

Sign into your Instant Ink account.

Click Account in the left menu, then Billing.

Click Change Payment Method to open the Billing details window.

Select a payment method, and then enter all payment information:

Credit/debit cards: enter card number, CVV, and expiration date, even if only the expiration date has changed.

Direct Debit: re-enter your IBAN number, even if it has not changed. Confirm other payment details.

PayPal: follow the on-screen instructions to link your PayPal account. Home / Home Office users cannot use PayPal during initial printer setup, but may switch to it later.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Rachel571 

HP Support

[Nina085]

I have already changed my card. That is not my problem. 

My problem is that i have Already changed my billing information and i have still recieved an email saying that my subscription has been stopped and my billing information is all correct and up to date

[Nina085]

How can i contact you or someone from hp other than here? 

[Nina085]

Where can i contact you or someone from hp other than here please? 

[Raj_05]

Hi @Nina085,

Thank you for your response, 

I'm sending a private message to assist you with the next action.

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

I hope this helps! Keep me posted.

Alden4

HP Support