I am getting a cartridge error message.

[Kidokinetics]

I am getting a cartridge error message and I have replaced the ink, done updates to the best of my knowledge, restarted the computer, Gone back to factory settings. Having tried all of this I get an error message that the Y is out of ink so I put a new one in and then I get another cartridge error "M" and "Y" are out of ink and another error message. 

[TEJ1602]

@Kidokinetics, Welcome to HP Support Community!

Is your printer enrolled in the HP Instant Ink program? If yes, 

We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

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