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‎03-25-2025 07:12 AM - last edited on ‎03-25-2025 09:17 AM by Moderator

HP Recommended
Product: HP ENVY Photo 6230 All-in-One Printer

I haven't used my printer since January. I should have rollover pages of 24 allowed for my account but they are not showing. Can you help me get the rollover pages added to my account please, Thanks

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‎03-29-2025 06:36 AM - edited ‎03-29-2025 06:36 AM

HP Recommended

@purplehat26, Welcome to HP Support Community. 

 

Thank you for posting your query, I will be glad to help you. 

Rollover Pages:

  • Unused pages from your monthly plan automatically roll over to the next month.
  • There's a maximum rollover limit based on your specific plan.
  • If you downgrade your plan, a new rollover maximum applies, and any rollover balance exceeding that limit will be lost.

Additional Page Charges:

  • Printing beyond your monthly plan and any rollover balance will result in charges for additional pages.
  • These additional pages are billed in blocks, with the block size determined by your plan.
  • Any unused pages within these additional page blocks will also roll over for future use.


Please make sure your printer is online. 
 

You may refer to this document - Instant Ink account management | HP® Support

 

I hope this helps. 

 

Take care and have a good day. 

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping! 

 

Max3Aj

HP Support 

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