I am not getting recycle envelopes

[adamssxa185]

For some reason the last two shipments nobody is sending recycling envelopes in my shipments

[Rachel571]

Hi @adamssxa185,
 

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

I have shared steps on How to request the envelope. 

To order another envelope or prepaid return address label:

Sign into your account:

Home / Home Office: Sign into your Instant Ink account

Click HP Instant Ink, then Overview in the left menu.

Click Recycle your ink cartridge or Recycle your toner cartridge at the bottom of the Cartridge Status area.

If you need additional help, I request you to share all the details in a private message. 

To access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.

To understand the issue and help you, please share the details listed below:

• Registered email address and the serial number of the printer.

Note: Do not share any of your personal information such as serial, phone number, email ID, etc.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Rachel571 

HP Support