I can't access Instant ink dashboard management

[santoslorenz07]

Hello! 

I am having this problem a while back but didn't really pay attention to it. Now that i need an access to see what's happening on my instant ink account i can't open it. 

I am having problem with HP Instant ink Dashboard management where you can see your actual print counts every month

sample below:

 

I always go to these sites for my instant ink subscription also thru the HP Smart app:

https://instantink.hpconnected.com/us/en/u/

hpinstantink.com/signin

but i always get this message,

i am so frustrated right now, i tried signing in on a different devices such as my phone, my brother's computer and signing in a private tab(thinking its a browser cache issue) but no avail.

[santoslorenz07]

Anyone??

[KrazyToad]

@santoslorenz07

Welcome to HP Support Community

Since this issue is related to the Account profile I suggest you contact HP Instant Ink in your region to sort it out

1) Click on this link - www.hp.com/contacthp/ 
2) Select your product type below.
3) Enter the serial of your device. 
4) Select the country from the drop-down. 
5) Select the chat or get phone number options based on your preferences. 
6) Fill the web-form and proceed further.

Thank you

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.