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‎08-09-2023 10:00 PM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

Hello everyone! I'm shown a message that I can activate 6 free months (I have never activated the 6 months before, and I know that they should definitely be available to me). When I click on it, I'm redirected to various pages, and at the very end, I need to provide my address and card information, and it ultimately says that I must pay the amount XX now. How can I resolve this issue, and where are my 6 free months?

 

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1 REPLY 1

‎08-12-2023 12:25 PM

HP Recommended

Hi @Nasa13,

 

Welcome to the HP Support Community. 

 

This issue might require one on one interaction over the phone to fix it.

 

I've sent you a private message with further instructions to talk to instant ink support. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link

 

Take care and have a great day ahead! 

Rainbow23 - HP Support.
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