I can't change to a debit Card for my payment for HP All in one

[Shelster1]

My credit card has expired and Im waiting for the new one in the mail. I tried to add my debit card and had no luck. It says card not allowed. I didn't know I had to use a credit card because I don't on my other account. If they want payment thats what I have until the new card arrives.

[Hawks_Eye · Accepted solution]

Hi @Shelster1 

Welcome to the HP Support Community! 

Thanks for posting your query! We're here to help you get back up and running.

I'd like to help you with your Instant Ink issue.

Follow the below steps to update your payment details:

Click here https://instantink.hpconnected.com/subscriptions to Sign into your Instant ink account.

Open Account in the left menu.

Click Billing, and then Change Payment Method.

Enter all payment information, including card number, CVV, and expiration date, even if only the expiration date has changed.

If you do not see the above options on your account page that are mentioned in the instructions, try these solutions:

1. Make sure you are using the correct URL to login to your Instant Ink account.

If you are logged in to the correct page, the URL in the browser address bar should include http://“hpsmart.com”. If you are not on the right page, use these links to log in:

https://instantink.hpconnected.com/subscriptions

2. Make sure to log in with the email address associated with your Instant Ink account, especially if you have more than one email address, or someone else set up your Instant Ink account.

3. If the Instant Ink account page is not loading, try refreshing the browser window.

4. If you’re on a mobile device or don’t see a navigation menu on the left side of the page, click the menu icon in the top left to show the navigation menu.

Let me know if this helps.

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

Thanks!

Hawks_Eye

[Shelster1]

I have tried everything you'll have said. Nothing is working. It keeps saying card is not accepted. I don't have time to make phone calls I work. I see Im not the only one having or had this problem. Meanwhile my bill is past due.

[Garp_senchau]

@Shelster1, Thank you for contacting HP. 

For assistance with the All-In plan, we recommend reaching out to our dedicated support team. You can contact them by using the following link:

Find support for all devices included in your HP All-In Plan | HP® Support

Take care and have a good day. 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

Regards,