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I just got off the phone with an insta-ink support agent and there was no prompt for me to leave a review on the customer service I received. I think it's a great idea to use these agent review options after each call. I've personally noticed a decline in phone etiquette and helpfulness coming from these live human agents (which are difficult to reach these days) and I think it's not a waste of time or energy to work on getting quality live human support in the tech industry.

So where can I leave a review for this helpful support agent that stayed on the phone with patience and great support for a mother (myself) on the edge until the problem was resolved?

 

2 REPLIES 2
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@LevFam 

 

Welcome to the HP Community Forum.

 

Well, leaving your comments here in the Community works - "sort of".

We are not Instant Ink Support -- we do have people that can convey your compliments to the support crew.

 

It it very nice to read about a positive experience!

 

I will notify the moderator team of your message.

 

If an agent wants to reply, look for a response  here before anyone uses other means to contact you.

 

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click "Accept as Solution"

 

 

Dragon-Fur

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Hi @LevFam,

 

Welcome to the HP Support Community

 

I understand you need information regarding providing Feedback. Not to worry I will help you to get a resolution to resolve the issue.

 

I have sent out a private message to assist you with the next course of action. 

 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

 

I hope that answers your concern adequately. Let me know!

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!


ANAND_ANDY
I am an HP Employee

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.