I can't get a replacement for faulty cartridge. Its empty but indicates it is part used.

[Martinsheffield]

My black cartridge is empty but indicates it is part used. I have cleaned it fully twice. There is now way to make contact with HP instant support. The virtual agent is of no use as does not recognise this problem. the virtual agent indicates my printer is off line but it is connected and HP still records the pages I 'try' to print. There is no current phone support "at this time' for over a week!

I have discovered I can print just using the colour cartridge as an emergency but please Help 

Using Macbook Air, HP envy cartridge  65/304

[Jay_G24 · Accepted solution]

Hi @Martinsheffield,

Please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it. 

Let me know. 

And, Welcome to the HP Support Community

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