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12-27-2022 05:22 AM
Welcome to HP Support Community.
Thank you for posting your query. I will be glad to help you.
To understand the issue and help you, please get back to me with the details listed below:
- Are the cartridges that you received with the unit instant ink ready cartridges?
- Do you have regular cartridges purchased from the store?
- Error messages (if any) - on the printer display and/or computer, any patterns for flashing lights. If possible, get back to us with the snapshot of the error message.
Take care and have a great day ahead.