I can't register in instant ink: There was a problem finalizing your subscription.

[MarcellaRocha]

I bought a printer recently, and since then I can't register for "instant ink". I made my register, put my address and put my credit card, but I can never finish, because the following message always appears: "There was a problem finalizing your subscription."

[Kumar0307]

@MarcellaRocha, Welcome to the HP Support Community! I’m here to help.

I understand you are trying to enroll the printer in Instant Ink. For assistance, kindly follow the steps mentioned in this document - Enrolling in HP Instant Ink

Are you using the HP Smart app to enroll the printer?

Make sure the printer is connected to the internet and check if the printer is Instant Ink eligible. Try using a different web browser like Google Chrome or Firefox.

Refer to this document to know how to turn on web services.

If you still have issues with web services, refer to - Cannot Connect to Web Services

For claim code, refer to - Find the Printer Claim Code

Having Trouble Claiming Your Printer?

If the issue persists, kindly contact the Instant Ink department in your region for assistance. The contact information can be found on the home page of Instant Ink. Click here or go to HP Instant Ink support

Keep me posted for any other assistance.

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day!