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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
Tikisue69
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I cancelled my Instant Ink account but now the printer won't work, just trying to re-join.

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HP Office Jet Pro 6960

Hi, I decided to cancel my subscription to Instant Ink, as it was costing a fortune every month, but now I can't print anything, complete con, but I am trying to re-join but cannot get my printer to print the code that is needed to go through to the next page, I have been over an hour and nothing yet, have done everything they have told me on HP's website but nothing, it just keeps telling me I am out of inks, which I am not! It's a OfficeJet Pro 6960. 

Thanks.

 

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TEJ1602
HP Support Agent
HP Support Agent
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@Tikisue69, Welcome to HP Support Community!

 

To assist you better, We would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link.

 

Keep me posted.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

TEJ1602
I am an HP Employee

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