I have 2 HP Smart Accounts - How can I merge them ?

[HD6867]

I have 2 HP Smart Accounts - How can I merge them ? - Thanks

[A_Gayathri]

Hi @HD6867,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand you are trying to merge 2 HP Smart Accounts. 

Unfortunately, HP does not currently offer a direct way to merge two HP Smart accounts. However, you can manage this situation by following these steps:

1. Choose a Primary Account

• Decide which of the two accounts you want to keep as your primary account.
• Log in to that account and ensure all the printers and subscriptions (like Instant Ink) you want are connected to it.

2. Transfer Printer(s) and Subscriptions

For Printers:

• Remove the printer from the secondary account.
• Add the printer to the primary account using the HP Smart app or the HP Smart website.
• To remove the printer from the secondary account:
  1. Log in to the secondary account on the HP Smart website.
  2. Select the printer and choose the option to "Remove Printer."
  3. Log in to the primary account and add the printer there.

For Instant Ink Subscriptions:

• If you have Instant Ink tied to the secondary account, contact HP Support to transfer the subscription to the primary account.
• You may need the printer's serial number and other account details.

3. Consolidate User Data

• Download or save any important information (e.g., print history or saved preferences) from the secondary account before you remove it.

4. Deactivate or Delete the Secondary Account

• Once everything is successfully transferred, you can deactivate or delete the secondary account if you no longer need it. To do this:
  • Visit the HP account management page for the secondary account.
  • Look for the option to delete or deactivate the account. If you don’t find it, contact HP Customer Support for assistance.

If you need help during the process or run into any issues, HP Support can guide you step-by-step to ensure a smooth transition. 
 

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[HD6867]

Thank you very much for your response.  I'm currently travelling and will walk through your detailed steps upon my return.

Thank you once again.

[A_Gayathri]

HI @HD6867 ,

Welcome to The HP Support Community.  
 

Thank you for your response. Sure please try and let us know If you need further assistance feel free to reach out to us. 

If the information I've provided was helpful, give us some reinforcement by clicking the Accept as Solution and on the public post, that'll help us and others see that we've got the answers!

Have a great day ahead!