I have HP Envy 7645. Color ink not working. AI Bot refused to let me speak with a human.

[staceyr001]

My color ink cartridge looks empty. The printer keeps saying to reinstall it. I tried virtual chat and went through all of the steps several times, and nothing worked.  I thought the Instant Ink would replace but apparently not.  I tried to call but the AI kept screwing up, got the serial number wrong, and finally gave me just 2 options - hit 1 if instant ink issue, or 2 if other.  I tried both multiple times, and it said "invalid" and hung up on me. Twice.  Then I hit the wrong button and accidentally called 911 and the police called me back, LOL

[Elohi_NR · Accepted solution]

Hi @staceyr001,

Welcome to the HP Support Community. 

I'd be happy to help you! 

• Check the estimated ink levels.
• Clean the ink cartridges.
• Check the print settings.
• Identify, and then replace the problem ink cartridge.
• Service the printer.

Click here to refer to the document and perform these steps.

Click here to update the printer drivers by selecting your current OS. 

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Elohi_NR]

Hi @staceyr001,

I hope this message finds you well. I wanted to follow up on the technical issue that we discussed earlier and confirm that it has been successfully resolved.

If you encounter any further issues or have any additional questions, please do not hesitate to reach out to us. We are here to assist you and provide any necessary support.

I will be archiving this case for now however; you can respond to the same thread to continue the conversation. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Take care and have a great day ahead!

Please reach out to me if you have any questions.

Thanks
Elohi_NR 

I am an HP Employee