• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
HP Recommended
HP DeskJet 2632 All-in-One Printer

I have a HP 2632 and it has not been connected to the internet for a long time, i have HP instant ink and have not recieved a new cartridge,  and the black ink cartrige is empty, i bought a new one in the nearest store but it was not an original so now the error light flashes and i can not print anything

4 REPLIES 4
HP Recommended

@Breiner 

 

Welcome to the HP Community Forum.

 

True - If the printer is not connected to Web Services (that connects the printer to the Internet),

then

The Instant Ink service is not notified when the printer needs replacement ink.

 

The way it is supposed to work:

Start here:  Get HP Instant Ink Support

Section

  • Your ink  - including section Where is my ink or toner? 

 

No Joy?

Comments, questions, objections, need information you cannot find online?

 

 

Your faster option:

Contact HP Instant Ink Support during business days and hours available in your region.

 

 

OR

 

You may choose to wait here in the HP Community for an agent to find and respond to your question.

When necessary, Agents can access private information.

Waiting is not faster – our Community is not  HP Instant Ink Support   – Waiting generally works.

 

 

Things that are Instant Ink

Start…

Instant Ink >> Details / How-to / Articles

>>>> Contact Information  <<<<

 

Active subscription?

Contact Instant Ink Support from within your Instant Ink Account

 

OR

 

Instant Ink Support >> HP Instant Ink Support   

 

Instant Ink - Chat

 

Instant Ink Support Website – Read…

HP Instant Ink - Support, Enroll, FAQ, Terms of Service Contract

Not your home site?  Click the Flag to change to your region.

>>>  Scroll down – As available in your region, look for contact number on the webpage.

 

AND

 

Examples of the Terms of Service Contract for various regions

NOTE:  Terms of Service Document includes phone contact information

 

 Instant Ink - Terms of Service - USA

Instant Ink – Terms of Service - UK

 TERMINI DI SERVIZIO DI HP INSTANT INK - Italy 

Instant Ink - Terms of Service - Ireland

CONDITIONS GENERALES D’UTILISATION DU SERVICE HP INSTANT INK - France

 

+++++++++++++++++++++++++++++++++++++++++++++++++++++

Lots of  information – Instant Ink

 

Check through the Website  FAQ

and

Start here:  Get HP Instant Ink Support

Section

 

Scroll to bottom of web page >>  Section – Details -- Documents

 

Articles - Examples

  HP Instant Ink Help - Enrolling in HP Instant Ink

 

  HP Instant Ink Help – Solve Problems

  HP Instant Ink Help - Manage your account

  HP Instant Ink Help - Manage your ink or toner

  HP Instant Ink Help – Review your bill

  

 HP Instant Ink - Cancel Your HP Instant Ink Service

 Recycle your cartridges

 HP Instant Ink - Page Count Is Not the Same as Actual Pages Printed

 How do I fix a Printer not connected to the internet message?

 

 INSTANT INK PLATINUM The All-Inclusive Printer Subscription from HP  

 Scroll down to the FAQ – READ Everything

What is an HP Instant Ink Platinum subscription?

HP Instant Ink Platinum is a printer subscription program with an all-inclusive monthly payment. This payment includes the printer, 24/7 hardware support, next-business-day replacement warranty, and CarbonNeutral usage certification. The subscription also includes a new printer every two years.

 

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click "Accept as Solution"

 

Dragon-Fur

HP Recommended

Is there anyway to bypass the error so i can print, i know its not the original cartridge

HP Recommended

Hi @Breiner,

 

Welcome to the HP Support Community. 

 

I'd like to help!

 

And here's what you need to know & do:

 

If you have an instant ink cartridge on your printer, remove it and discard that, you can only use regular cartridges on your printer once you cancel the program.

 

That said, if you have trouble using regular cartridges, I recommend you turn off the web service using the steps from this link: https://support.hp.com/in-en/document/c04808536

 

when done successfully, check if it works fine.

 

Keep us posted,

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Elohi_NR
I am an HP Employee
HP Recommended

Hi @Breiner,

 

We haven’t heard from you, this post is in reference to the thread you created on your friendly neighborhood (HP Support Community).

 

I would like to know if the resolution we provided worked for you.

 

If you have any other queries, feel free to reach out to us.

 

Give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers and did reply to you!

Elohi_NR
I am an HP Employee
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.