I have a used HP printer that keeps giving an error code...

[SunShon]

I was given a HP Deskjet 4155e by my ex-husband.  Unfortunately, he passed away.  Several months after his passing I decided to attempt to use the printer and connect to Instant Ink subscription.  I can not enroll the printer because it is connected to an Instant Ink account/HP account/email account that prevents me from enrolling.  Is there another way I can enroll?

[Sneha_01]

Hi @SunShon,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

I request you to cancel the existing subscription and re-enroll in new one.

Enrolling in Instant Ink takes just a few minutes. You need an eligible printer with an internet connection, an HP account, an email address, and a payment method*. Your Welcome Kit arrives in about 10 days*. After that, Instant Ink ships supplies when you need them.

*In some country/regions, you do not have to enter a payment method or shipping address during the trial period. If you print over the maximum pages for the trial, payment is required to continue printing with HP Instant Ink. A shipping address is required for delivery of the Welcome Kit and replenishment supplies.

To learn more, select an enrollment topic.

Enroll during initial printer setup:

• New printers are designed to be easy to enroll during setup.
• Follow the instructions that came with the printer to set up and then enroll in Instant Ink.

Enroll a home printer after initial setup:

• New printers can be enrolled in Instant Ink during the initial setup. If you did not enroll during setup, you can always enroll later at the Instant Ink website.
• For Home Instant Ink accounts, all enrolled printers must share the same shipping address. A separate monthly plan fee is charged to your credit or debit card for each additional printer. You can enroll no more than 10 printers on a single account.
• Sign into your Instant Ink account
• Click HP Instant Ink, then Overview in the left navigation menu.
• Click Enroll or Replace a Printer and then follow the steps to enroll your printer.

I hope this helps.

Take care and have a good day.

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Rachel571

HP Support