I have been charged for printing i never did and the roll over pages don't work.

[HELLO1011]

I have been charged for printing i never did and the roll over pages don't work. HP have been taking money from my account for something I never used. Has anyone else had this issue? I posted a letter complaining and listing the money they took out of my account over the last few months/years but they never replied. 

Does anyone know how to contact them for complaints and to stop the subscription and be able to use the last cartridges i have and paid for over the last 6 years? Crazy that if i stop my subscription i can't use the cartridges. I've probably only printed 30 pages in the last year but paid at least £40 in bills. 

[Kuroi_Kenshi]

Hi @HELLO1011,

Welcome to the HP Support Community! We're stoked to have you on board! 

To help us get started on resolving your issue, could you please share the model name of your device?

We're looking forward to helping you get back up and running! 

Best regards,

[HELLO1011]

HP Envy 6234

[zoey7886]

@HELLO1011, I see you were interacting with @Kuroi_Kenshi however, he's away for now and I'd love to help you out!

It seems like you are experiencing issues related to charges for printing you never did and non-functional rollover pages within the HP Instant Ink subscription service. Here are some steps you can take to address this issue:

Verify Charges and Usage: Check your HP Instant Ink account for details on the charges and verify your print history. Make sure there have been no unauthorized usages.
 

Hope this helps! 

Take care, and have an amazing day!  

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Regards,