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‎03-19-2023 06:24 PM

HP Recommended
Product: HP ENVY Photo 7155 All-in-One Printer

I have cancelled instant ink but my printer still wants to connect. Won't print.  It says to connect to HP Instant ink, and waits.  

1 REPLY 1

‎03-22-2023 03:35 AM

HP Recommended

Hi @Bellfire,

 

Welcome to the HP Support Community. 

 

I'd like to help!

 

And here's what you need to know & do:

 

If you have an instant ink cartridge on your printer, remove it and discard that, you can only use regular cartridges on your printer once you cancel the program.

 

That said, if you have trouble using regular cartridges, I recommend you turn off the web service using the steps from this link: https://support.hp.com/in-en/document/c04808536

 

when done successfully, check if it works fine.

 

Keep us posted,

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Elohi_NR
I am an HP Employee
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