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‎05-21-2024 06:09 PM

HP Recommended
Product: HP ENVY Photo 7855 All-in-One Printer

Please advise how I can receive a replacement cartridge that works. TY!

3 REPLIES 3

‎05-23-2024 01:41 PM

HP Recommended

Hi @MonSheri24,

 

Welcome to The HP Support Community.  

 

Thank you for posting your query, I will be glad to help you.

 

I understand you installed a 64/303 804 Tri-Color Cartridge. Error Message said defective cartridge.

 

May I know if you have changed the region?

 

I hope this helps. 

 

Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. 


A_Gayathri
HP Support Community Administrator.
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‎05-23-2024 02:50 PM

HP Recommended

Thank you for replying to my question. However I am  unsure what you mean by”Did you change the region “ 

What does “the region” pertain to. I opened the cartridge placed it in the correct space in the printer and the defective  cartridge error message appeared. Thank you for your help with this matter. 

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‎05-24-2024 06:17 AM

HP Recommended

HI @MonSheri24 ,

Thank you for the reply 

The cartridge that you have mentioned  64/303 804 Tri-Color Cartridge supports three different regions and if you have changed the country then we may have to perform a regional reset 

please check the below-mentioned screenshot

 

Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. 


A_Gayathri
HP Support Community Administrator.
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