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‎03-13-2023 10:09 AM

HP Recommended

The level show that I have colored ink, but one of the colors is out and they haven’t sent me any colored ink

1 REPLY 1

‎03-16-2023 02:24 AM

HP Recommended

Hi @tlcats2,

 

Welcome to the HP Support Community. 

 

I'd like to help!

 

To be able to answer you effectively, we need some information

 

Kindly share the images of the ink levels you are seeing and also, let me know if you are getting any errors or warnings about ink depleting and needing replacement. 

 

Meanwhile, I would also need a few details about your instant ink account related. 

 

I am sending you a private message with the information required. Please check the mailbox icon at the top-right corner of this screen.

 

Please check your Private message icon on the upper right corner of your HP Forums profile,

Next, to your profile Name, you should see a little blue envelope, please click on it.

 

I hope this helps resolve this issue completely,

 

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Click the “Yes" on the bottom right to say “Thanks” for helping

Elohi_NR
I am an HP Employee
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