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‎01-03-2023 07:51 AM - last edited on ‎01-04-2023 03:31 AM by Retired

HP Recommended

Hi, 

 

My printer isn't printing anything in black ink but my account and printer say they have enough ink. I'm signed up to instant ink but it won't send me anymore because the printer doesn't say it's run out. can i request a one off extra one? 

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11 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎01-07-2023 09:41 AM

HP Recommended

Hi @Rachael68,

 

Welcome to the HP Support Community. 

Thank you for posting your query. I will be glad to help you.

 

To validate your instant ink subscription, we need some information related to instant ink. This information cannot be shared on a public post.

 

I have sent you a private message to get this information. Please reply to this in a private message.

 

To access your private messages, click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Rainbow23 - HP Support.

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1 REPLY 1

‎01-07-2023 09:41 AM

HP Recommended

Hi @Rachael68,

 

Welcome to the HP Support Community. 

Thank you for posting your query. I will be glad to help you.

 

To validate your instant ink subscription, we need some information related to instant ink. This information cannot be shared on a public post.

 

I have sent you a private message to get this information. Please reply to this in a private message.

 

To access your private messages, click the Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Rainbow23 - HP Support.
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