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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
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‎06-13-2022 03:36 PM - last edited on ‎06-14-2022 10:55 AM by Retired

HP Recommended

I need new color cartridge ink sent to me please 

1 person had the same question
4 REPLIES 4

‎06-15-2022 07:40 AM

HP Recommended

@Julieonn, Welcome to the HP Support Community! I’m here to help.

 

I understand you are waiting for a replacement color ink cartridge. 

 

Have you checked your HP Instant Ink account page? Your Instant Ink account page will have notifications if there are any issues with the account or recent cartridge shipment, it will even provide solutions on how to fix the issue. You may log in to your HP Instant Ink account page from here.

 

If the suggested information can't be found, please send me a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it.

 

Hope this helps! Let me know how it goes. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day! 

KUMAR0307
I am an HP Employee

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‎06-15-2022 07:50 AM

HP Recommended

Hi. It's actually a Black & White cartridge I need sending.We've been moving house recently and while I've been off line the cartridge has dried out. I've tried the usual warm water etc but nothing. I am registered with HP Instant ink, the cartridge is around 1/4 full I need them to send me a new one asap. 

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‎06-15-2022 07:53 AM

HP Recommended

@carrie59

 

To assist you better, what model printer are you using?

Refer to this document to know how to find the Product Name or Product Number.

 

Keep me posted.

KUMAR0307
I am an HP Employee

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‎06-15-2022 07:55 AM

HP Recommended

It's an HP Envy 4520 All In One Printer

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