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06-15-2022 07:40 AM
@Julieonn, Welcome to the HP Support Community! I’m here to help.
I understand you are waiting for a replacement color ink cartridge.
Have you checked your HP Instant Ink account page? Your Instant Ink account page will have notifications if there are any issues with the account or recent cartridge shipment, it will even provide solutions on how to fix the issue. You may log in to your HP Instant Ink account page from here.
If the suggested information can't be found, please send me a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile name, you should see a little blue envelope, please click on it.
Hope this helps! Let me know how it goes.
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Have a great day!
I am an HP Employee
06-15-2022 07:50 AM
Hi. It's actually a Black & White cartridge I need sending.We've been moving house recently and while I've been off line the cartridge has dried out. I've tried the usual warm water etc but nothing. I am registered with HP Instant ink, the cartridge is around 1/4 full I need them to send me a new one asap.