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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
We would like to share some of the most frequently asked questions about Instant Ink. Check out this link: HP INSTANT INK, HP+ PLANS: INK AND TONER. .
HP Recommended

The printer does not work. I need to cancel my ink payments as I need to buy a new printer.

1 REPLY 1
HP Recommended

Hi @LisaJM1972,

 

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

 

  • Before you cancel, consider other plan options and be aware of what happens after cancellation.
  • NOTE: HP Instant Ink support has solutions for service and technical issues and can explain other plan options that may better fit your needs. Please contact HP Instant Ink support before you cancel:
  • Home / Home OfficeHP Instant Ink support
  • BusinessHP Instant Ink for Business support

Cancelling Instant Ink service

If you cancel:

  • You can continue printing with Instant Ink supplies until the end of your current billing cycle.
  • At the end of the billing cycle, you must remove Instant Ink cartridges and purchase Original HP Ink or Toner directly from the retailer of your choice to continue printing. Instant Ink cartridges only work in enrolled printers.
  • Your final monthly charge comes at the end of the billing cycle.
  • The Paper Add-on service ends with your Instant Ink service.
  • To cancel:
  • Sign into your account:
  • Home / Home Office: Sign into your Instant Ink account
  • Business: Sign into your Instant Ink for Business account
  • Verify the serial number by selecting Overview, and then Printer Details in the Status area.
  • Click HP Instant Ink, then Update Plan in the left menu.
  • Scroll to Plan Details.
  • Click Cancel my HP Instant Ink Subscription and then follow the prompts.
  • You receive an email confirmation immediately, and another at the end of the billing cycle.

 

I hope this helps.

 

Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Rachel571 

HP Support

Rachel571
I am an HP Employee

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