I need to remove my Credit Card info from my account. HOW ?

[Lau33]

Why isn't the user able to do this ????

[Max3Aj]

@Lau33, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 

To remove/change the payment method, please follow these steps, 
1. Sign into your Instant Ink account.

2. Click Account in the left menu, then Billing or Shipping & Billing.

3. Click Manage your payment method.

4. Select a payment method, and then enter all payment information:

You may refer to this document - Instant Ink account management | HP® Support

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping! 

Max3Aj

HP Support 

[Lau33]

I don't need to add another payment option. I need to REMOVE all payment options. I can't believe this is this hard.

[Max3Aj]

Thank you for your response @Lau33. 

Please follow the above suggested steps and remove your card details. 

If you are looking to cancel the subscription, 

1. Sign into your account:
2. Verify the serial number by selecting Overview, and then Printer Details in the Status area.
3. Click HP Instant Ink, then Update Plan in the left menu.
4. Scroll to Plan Details.
5. Click Cancel my HP Instant Ink Subscription and then follow the prompts.

You receive an email confirmation immediately, and another at the end of the billing cycle.

Please Note: 

If you cancel:

• You can continue printing with Instant Ink supplies until the end of your current billing cycle.
• At the end of the billing cycle, you must remove Instant Ink cartridges and purchase Original HP Ink or Toner directly from the retailer of your choice to continue printing. Instant Ink cartridges only work in enrolled printers.
• Your final monthly charge comes at the end of the billing cycle.
• The Paper Add-on service ends with your Instant Ink service.
  
  https://support.hp.com/us-en/document/ish_3259778-1990647-16

I hope this helps!

If my response resolves your issue, please click “Accepted Solution” to help others find the answer. Also, don’t forget to click the “Kudos/Thumbs Up” button to say thanks!

Take care and have a great day.

Max3Aj

HP Support

[Lau33]

I don’t need to cancel a subscription and I don’t need to change my payment details. I NEED TO REMOVE MY CREDIT CARD FROM MY ACCOUNT! 

[Max3Aj]

@Lau33, Thank you for your response. 

You can follow the steps shared above and update a new payment details and then remove the unnecessary details. 

I hope this helps!

If my response resolves your issue, please click “Accepted Solution” to help others find the answer. Also, don’t forget to click the “Kudos/Thumbs Up” button to say thanks!

Take care and have a great day.

Max3Aj

HP Support