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‎03-13-2021 08:10 AM

HP Recommended
Product: HP Envy 4516
Operating System: Microsoft Windows 10 (64-bit)

I'm being assessed a 13-page usage calculation that I believe is unfair.  I needed those pages to complete a diagnostic review and problem solving issue when my HP Envy 4516 refused to print in color.  I would like to receive credit for those problem solving pages.  How can I contact Customer Support via phone or e-mail to discuss this usage issue?  Thank you for any suggestions you might have.

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1 person had the same question
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‎03-13-2021 10:34 AM

HP Recommended

You're welcome @cw-grant 
I hope you find a solution to your problem
please validate the answer if it suits

 

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Desktop-Knowledge-Base
Windows 11 22h2 inside , user

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View solution in original post

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3 REPLIES 3

‎03-13-2021 08:33 AM

HP Recommended

hi

try here :

https://store.hp.com/us/en/cat/ink--toner---paper

at the bottom right

Need help?

Need help?

 

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was this reply helpful , or just say thank you ? Click on the yes button

Please remember to mark the answers this can help other users
please click on the accept as solution button if message provided an answer to the problem




Desktop-Knowledge-Base
Windows 11 22h2 inside , user

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‎03-13-2021 09:09 AM

HP Recommended

Thank you very much for guiding me to HP Instant Ink' chat line service.  This is Saturday here and the chat line is down until Monday so I'll have to pursue my question then.  I think I'm on the right track now, thanks to you.

 

Best regards,

Chris Grant

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‎03-13-2021 10:34 AM

HP Recommended

You're welcome @cw-grant 
I hope you find a solution to your problem
please validate the answer if it suits

 

--------------------------------------------- Signature ---------------------------------------------
was this reply helpful , or just say thank you ? Click on the yes button

Please remember to mark the answers this can help other users
please click on the accept as solution button if message provided an answer to the problem




Desktop-Knowledge-Base
Windows 11 22h2 inside , user

------------------------------------------------------------------------------------------------------------
Was this reply helpful? Yes No
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