I purchased hp ink from walmart it says used or counterfeit when i install

[puretrading]

I purchased an hp ink cartridge at walmart but when i install it it says used or counterfeit and low i k. It was sealed in the box and brand new. 

[praveenbv]

Hi @puretrading, Welcome to the HP Support Community.  

Apologies for all the inconvenience

Don't worry as I'll be glad to help, 

I appreciate your efforts to try and resolve the issue, related to cartridge d.  As we have limited support boundaries in the support community as of now,

 I'd suggest you Contact HP in your region regarding the options for your cartridge. 

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes? please send me a private message with the region you are contacting us from. Check next to your profile name, you should see a little blue envelope, please click on it.   

Have a great day!  

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.