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Solved!

I received an email but I can't see the reply

HP Recommended
HP envy 4520
Microsoft Windows 10 (64-bit)

I am new to this forum. I posted a question here and I received an email that I had a reply. 

However I don't see any reply on the page. I also checked private messages and this is empty.

 

https://h30434.www3.hp.com/t5/HP-Instant-Ink/I-stiil-get-message-Connect-printer-to-update-HP-Instan...

 

I am confused because there was two different greetings in the message ( Hi Rivuz , that is me, and Hi steve ) so I suspect there was a mix-up, I don't know. Is it normal to receive this ?

the sender is  [Personal Information Removed]

And I am invited to send  'information Name & Contact Number ' at  [Personal Information Removed]

 

Are these email addresses valid ?

 

 

 

 

 

 

 

 

 

 

 

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HP Recommended

@Rivuz 

 

It is a scam - the post was removed.

 

Anytime you see a community invitation to contact "care team" at any email for any reason - it is spam.

 

Same for phone numbers - HP does not post phone numbers in the community.

 

NOT.

 

Do not contact anyone who sends you a message of this type.

 

HP does not post requests that you call a gmail, outlook, or "any" sneaky consumer based email service.

 

I am sorry it happened - the battles against the vermin who pray on the unwary is ongoing.

 

Thank you for participating in our HP Community.

We are a world community of volunteers dedicated to supporting HP technology

Click Thumbs Up to say Thank You.

Answered? Click "Accept as Solution" to help others find it.

 

 

 

Dragon-Fur

Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation