I received ink cartridge of 65/304 instead of 63/302 and now the 65 won't work

[Joann2023]

I received ink cartridge of 65/304 instead of 63/302 and now the 65 won't work

[Nal_NR]

Hi @Joann2023,

Welcome to the HP Support Community. 

I'd like to help!

To be able to answer you effectively, we need some information

From where did you get the ink shipped to you? Was it directly from HP, or is it from HP instant ink program?v

May I have the exact product name and number? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.

[SusieJF78]

Hi Elohi_NR

I have the same issue, except I previously used the 63/302 / 65/304 and it was fine.  I changed the cartridge today and there is no error message, but the black ink simply won't print on the page.  I have tried running cleaning cycles, removing the cartridges and putting the old ones back in for 10 mins and then trying again, turning off the power to the printer - everything i can think of.  The printer i have is HP OfficeJet 3835 - it is out of warranty, but like i said it was fine until i changed the cartridge.  I tried to look at the document referenced below, but the page is not there.   Thanks, Susie

[SusieJF78]

It is an Instank Ink cartridge by the way and I am subscribed.

[Nal_NR]

Hi @SusieJF78,

Welcome to the HP Support Community. 

I'd like to help!

Since you are enrolled in the instant ink program, I would need a few details. 

Since the instant ink account details are confidential, please send me the required information via private message.

I am sending you a private message with the information required. Please check the mailbox icon at the top-right corner of this screen.

Please check your Private message icon on the upper right corner of your HP Forums profile,

Next, to your profile Name, you should see a little blue envelope, please click on it.

I hope this helps resolve this issue completely,

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Yes" on the bottom right to say “Thanks” for helping