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‎07-22-2024 04:10 PM

HP Recommended
Product: HP ENVY 6455e All-in-One Printer
Operating System: Microsoft Windows 11

I don't want to use Instaink with my printer hpenvy6400 series how do i disconnect from it in easy to understand language I am a Senior Citizen

2 REPLIES 2

‎07-24-2024 08:09 AM

HP Recommended

Hi @Mar849,

 

Welcome to the HP Support Community. 

 

I'd be happy to help you! 

 

You may follow the steps to cancel your Instant Ink account. Click here

 

If that does not help, I recommend you contact phone support. 

 

For that to happen, we will give you additional instructions/information via Private Message.

Please check your inbox on the forums page for the private message.

 

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Nal_NR-Moderator
I am an HP Employee

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‎07-26-2024 09:34 AM

HP Recommended

I cancelled the Instaink account but my printer wasn't working. I deleted everything I could find in temp files etc. , my hp account, my printer. Tried starting from beginning and the "cloud" brain still remembered and wouldnot finish set up. I got past this by setting it up on my husband's laptop. Several hours of waisted time! The Instaink information just wouldn't go away. Almost ready to give up on everything HP!

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