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‎06-28-2019 07:27 AM - last edited on ‎07-01-2019 09:59 AM by Retired

HP Recommended
Product: Envy 5000
Operating System: macOS 10.14 Mojave

hi I tried the reset but still cant print

1 REPLY 1

‎07-01-2019 04:06 AM

HP Recommended

Hi @denban

 

Welcome to the HP Support Community. 

 

To better assist you - 

 

1) Are you using Instant Ink cartridges or the regular cartridges? 

2) Are you getting any error message? 

3) Are you able to make a copy? 

 

Let me know. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

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