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denban
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Message 1 of 2
163
Flag Post
HP Recommended

I unenroll in the Instant Ink Program and now my printer does not work

Envy 5000
macOS 10.14 Mojave

hi I tried the reset but still cant print

1 REPLY 1
HP Support Agent
HP Support Agent
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Message 2 of 2
122
Flag Post
HP Recommended

I unenroll in the Instant Ink Program and now my printer does not work

Hi @denban

 

Welcome to the HP Support Community. 

 

To better assist you - 

 

1) Are you using Instant Ink cartridges or the regular cartridges? 

2) Are you getting any error message? 

3) Are you able to make a copy? 

 

Let me know. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

 

Have a great day! 

Asmita
I am an HP Employee

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