I updated my payment method but the printer doesn’t recognize the update

[Jan419]

Error message that payment method needs updated 

I have updated payment method 

turned off the printer overnight and I am still getting the same error message 

[Sneha_01]

Hi @Jan419 ,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

I see you need help with the instant ink payment update.

Change the payment method on your HP Instant Ink account.

How to change payment information for HP Instant Ink | HP printers | HP Support

Learn how to update the existing payment information or replace it with a new payment method on your...

Change payment information for Home / Home Office:

• Each subscribed Home / Home Office printer is billed separately.
• Direct Debit can be used in some areas. Your financial institution may require you to re-enter your IBAN number periodically, even if your account has the correct number.
• Sign into your Instant Ink account.Click Account in the left menu, then Billing.
• Click Change Payment Method to open the Billing details window.
• Select a payment method, and then enter all payment information:
• Credit/debit cards: enter card number, CVV, and expiration date, even if only the expiration date has changed.
• Direct Debit: re-enter your IBAN number, even if it has not changed. Confirm other payment details.
• PayPal: follow the on-screen instructions to link your PayPal account. Home / Home Office users cannot use PayPal during initial printer setup, but may switch to it later.

I hope this helps.

Take care and have a good day.

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Rachel571 

HP Support