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Common problems for INSTANT INK, HP+ PLANS: INK AND TONER
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‎05-09-2023 12:25 PM

HP Recommended

I cancelled my HP Instant Ink account, and HP did cancel it, but the website will not let me delete my credit card information, even though they already had charged me for the last time and cancelled me out of the program. I want to delete my credit card information and also my entire account, but the website does not give an option for that.  I have chatted online with a support person and today talked to another support person on the phone.  They both referred me to a complaint form which did not appear on the web address they provided.  I am beyond frustrated!

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1 person had the same question
3 REPLIES 3

‎05-12-2023 06:24 AM

HP Recommended

Hi @sgirl23 

 

Welcome to the HP Support Community!

 

I understand that you want to delete your card information from HP instant ink account, I am glad to assist you.

 

Welcome to the HP Support Community

 

I'd like to help!

 

I understand you would like to remove the payment method from your instant ink account.

 

Follow the instructions to remove the card details.

 

  • Sign in to your HP Instant Ink account.
  • Open Account or My Account from the left menu.
  • Click Billing or Billing Information, and then click on remove card details.

Hope this helps!


Please perform these steps and Feel free to reply to your public post for any further assistance.


Thank you for being a Valuable Member of our HP Family.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.


-Regards, 

 

Raj2111
I am an HP Employee

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‎05-12-2023 08:49 AM

HP Recommended

Thank you for your input, but there is no option for deleting my account or credit card information when I  go to my account on that site.  When I log in, click on "Account" then choose"Billing" it only brings up the option to either change your credit card information or to choose PayPal as a method of payment.  There is no choice to delete the credit card information or to delete my account.  I have never had a problem deleting my credit card or my account on any other company's site-there has always been a choice to do that on other business sites, but HP doesn't give an account holder the option to do this--it's very frustrating, as HP closed my Instant Ink account since I don't have the HP printer anymore and they charged my card for the last time in April, but my account information is still there on the website. Talking to an HP customer support person on the phone got me nowhere, unfortunately.

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‎05-12-2023 08:52 AM

HP Recommended

Hi @sgirl23 

 

Thank you for posting back.

 

 I've sent you a private message with further instructions. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile.
 

-Regards,

Raj2111
I am an HP Employee

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