I want to close my account

[Anon210]

I sold my printer but the person who purchased it can't enroll as apparently tly its still enrolled under my account. I don't need the account anymore so I was to close this account completely. Been trying for hours and nothing

[Kumar0307]

@Anon210, Welcome to the HP Support Community! I’m here to help.

Yes, you will have to remove/delete the printer from your Instant Ink account for the new owner to claim and enroll it with a new account.

To cancel:

1.Sign into your HP Instant Ink account.

• If HP Smart is listed at the top of the menu, click HP Instant Ink > Change Plan. Make sure the printer you want to cancel is selected. You can verify the printer serial number by selecting Plan Overview, and then Printer Details in the Status area.
• If HP Smart is not listed, make sure the printer you want to cancel is selected, and then click My Account > Account Settings.

2.Cancel your service.

• To cancel your Instant Ink service, click Cancel my HP Instant Ink Subscription and then follow the prompts.
• To cancel just the Paper Add-on service, click Remove Paper from my Instant Ink Plan and then follow the prompts.

3.Click the Keep Enrollment button on the Change Plan page if you change your mind. The button appears until the end of the current billing cycle.

• You receive an email confirmation immediately, and another at the end of the billing cycle.

Hope this helps! Let me know how it goes. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day! 

[Anon210]

I clicked ro delete the printer but it is still there. This service is really causing me a lot of stress 

[Kumar0307]

@Anon210

To assist you better, I would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

In order to access your private messages, click the private message icon on the upper right corner of your HP Community profile, next to your profile Name or simply click on this link.

Keep me posted.

[Anon210]

My request isn't being undersrood. My sub is cancelled but I don't want to have this account at all I want it gone removed deleted from your system altogether is that too hard to understand?

[Kumar0307]

@Anon210

I see that you have removed the printer from enrollment and would like to delete the HP Instant Ink account.

I cannot delete the account unless you provide me with the required info. I hope you understand.

Keep me posted.